Share Plate Media does not accept returns whether from online sales, retailers, wholesalers or third party sales, unless covered under the below circumstances.
If you have received an incorrect item, please ensure you return the goods in their original condition within 14 days of them arriving with you. The returned goods are your responsibility until they are delivered to our returns department. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning. Upon satisfactory receipt of the returned product and confirmation that the item shipped was incorrect, we will refund your postage and either arrange for a replacement to be sent to you or we will refund you the cost of the product.
In the event that the product is faulty or defective for whatever reason, please email firstname.lastname@example.org with your name, order number and a detailed explanation of the defect, and where possible, please provide a digital photograph to help us process your query quickly. We will then reply to you as soon as we can and will tell you what to do next. Do not send the product back before we have authorised you to do so.
In case you have mislaid your Returns Label, the address to send returns to is:
SHARE PLATE RETURNS
c/o Share Plate Media
33 Grainger Parkway
Flinders NSW 2529 Australia